Terms and Conditions

Last updated: January 2026

Welcome to botoxuk.co.uk. These Terms and Conditions govern your use of our website, services, account features, enquiries, orders, and any professional supply services made available through Botox UK.

By accessing or using this website, you agree to comply with these Terms and Conditions. If you do not agree with these Terms, you must not use this website.

1. About Us

This website is operated by Botox UK.

Website: botoxuk.co.uk
Business name: Botox UK
Registered address: London, UK
Email: sales@botoxuk.co.uk
Telephone: [Insert Phone Number]

Botox UK provides professional information, account enquiry support, and supply-related services for eligible UK clinics, qualified practitioners, and authorised healthcare professionals.

2. Professional-Only Website

This website is intended for use by qualified professionals, registered clinics, eligible prescribers, and authorised aesthetic or healthcare practitioners.

Our services are not intended for members of the general public seeking to purchase or self-administer prescription-only medicines.

You must not use this website to obtain restricted products unless you are legally eligible to do so and can provide suitable professional verification where required.

3. Prescription-Only Medicines

Botulinum toxin products, including products commonly referred to as Botox, are prescription-only medicines in the UK. Prescription-only medicines must not be supplied, advertised, prescribed, handled, or used except in accordance with applicable UK laws, professional standards, and prescribing requirements.

Botox UK does not encourage self-administration, unsafe treatment, unlicensed practice, or unlawful supply of any prescription-only medicine.

Where applicable, access to product information, pricing, ordering, or supply may be restricted to verified professionals only.

4. Eligibility and Verification

By using this website or submitting an enquiry, you confirm that:

  • You are at least 18 years old.
  • You are using the website for professional purposes.
  • Any information you provide is accurate, complete, and up to date.
  • You are legally entitled to request information about, purchase, handle, prescribe, supply, or administer any products you enquire about.
  • You will provide professional credentials, business details, registration information, or prescribing information when requested.
  • You will not misrepresent your identity, qualifications, professional status, or intended use.

We reserve the right to refuse access, cancel an account, decline an order, or request further verification at any time.

5. Account Registration

Some parts of this website may require professional account registration.

You are responsible for keeping your account login details secure. You must notify us immediately if you believe your account has been accessed without permission.

We may suspend or close your account if we believe that:

  • Your information is inaccurate or misleading.
  • You are not eligible to access restricted products or information.
  • Your account is being used unlawfully.
  • You have breached these Terms and Conditions.
  • Continued access may create legal, regulatory, safety, or commercial risk.

6. Product Information

Product information on this website is provided for professional reference only. We aim to ensure that information is accurate and up to date, but we do not guarantee that all product descriptions, images, stock details, prices, or availability information will always be complete or error-free.

You are responsible for checking all product details, usage requirements, storage instructions, manufacturer guidance, prescribing information, and legal obligations before purchasing, supplying, or using any product.

Nothing on this website should be treated as medical advice, prescribing advice, treatment advice, or a substitute for professional clinical judgment.

7. Orders and Acceptance

Submitting an enquiry or placing an order does not mean that your order has been accepted.

An order is only accepted once we have confirmed acceptance in writing or dispatched the relevant products, subject to any verification, payment, stock, compliance, or regulatory checks.

We reserve the right to refuse, cancel, limit, or delay any order where:

  • Professional verification is incomplete.
  • Payment has not been received.
  • Product availability changes.
  • We suspect misuse, resale, unlawful supply, or false information.
  • The order may breach applicable law, regulation, or professional guidance.
  • We believe fulfilling the order may create patient-safety or compliance concerns.

8. Pricing and Payment

All prices are displayed in GBP (£) unless stated otherwise.

Prices may change at any time without notice. The price payable will be the price confirmed at the time your order is accepted.

Payment must be made using the payment methods shown on the website or agreed with us directly.

We reserve the right to correct pricing errors, cancel incorrectly priced orders, or request additional payment where a genuine error has occurred.

9. Delivery

Delivery options, charges, and estimated timeframes will be shown during the order process or confirmed separately.

Delivery times are estimates only and are not guaranteed unless expressly agreed in writing.

You are responsible for ensuring that:

  • The delivery address is accurate.
  • Someone suitable is available to receive the order.
  • Products are received, checked, and stored correctly.
  • Temperature-sensitive or clinically restricted products are handled in accordance with relevant instructions.

We are not responsible for delays caused by incorrect delivery details, courier issues, force majeure events, failed delivery attempts, or circumstances outside our reasonable control.

10. Storage and Handling

Certain products may require specific storage, handling, or temperature-control conditions.

You are responsible for checking and following all manufacturer storage instructions, professional guidance, and legal requirements.

Once products have been delivered and accepted, you are responsible for ensuring they are stored, handled, and used safely and lawfully.

11. Returns, Cancellations, and Refunds

Due to the nature of professional medical, aesthetic, and prescription-only products, returns may be restricted.

We may be unable to accept returns where products are:

  • Prescription-only medicines.
  • Temperature-sensitive.
  • Opened, damaged, used, or tampered with.
  • No longer suitable for resale or safe supply.
  • Returned without prior authorisation.
  • Outside the return period stated by us.

If you believe a product is faulty, damaged, incorrect, or missing from your order, you must contact us as soon as possible and provide your order details, photographs where relevant, and any supporting information.

Refunds, replacements, or credits will be considered in accordance with applicable law and our internal review process.

12. Professional Responsibility

You are solely responsible for ensuring that any product obtained through Botox UK is used only:

  • By suitably qualified professionals.
  • In an appropriate clinical or professional setting.
  • In accordance with applicable laws, regulations, manufacturer guidance, and professional standards.
  • After suitable consultation, consent, assessment, and prescribing processes where required.

You must not sell, transfer, supply, administer, or use any product unlawfully or irresponsibly.

13. Prohibited Use

You must not use this website or our services to:

  • Purchase products for self-administration.
  • Supply prescription-only medicines to the general public unlawfully.
  • Misrepresent your qualifications or professional status.
  • Use false, stolen, or misleading account information.
  • Resell products through unauthorised or unlawful channels.
  • Promote unsafe aesthetic practice.
  • Upload harmful software or interfere with website security.
  • Copy, scrape, or misuse website content.
  • Breach any applicable UK law or regulation.

We reserve the right to suspend accounts, cancel orders, report suspicious activity, or take legal action where necessary.

14. Website Content

All content on this website, including text, graphics, logos, images, product descriptions, page layouts, and design elements, belongs to Botox UK or its licensors unless otherwise stated.

You may use the website for legitimate professional purposes only. You must not copy, reproduce, distribute, modify, or commercially exploit our website content without written permission.

15. Third-Party Links

This website may contain links to third-party websites, including professional bodies, regulators, guidance resources, or partner services.

Third-party links are provided for convenience only. We do not control and are not responsible for the content, accuracy, availability, or privacy practices of third-party websites.

16. Medical and Professional Disclaimer

Information on this website is provided for professional and general informational purposes only.

It does not constitute:

  • Medical advice.
  • Patient-specific treatment advice.
  • Prescribing advice.
  • Legal advice.
  • Regulatory advice.
  • Training or certification.
  • A guarantee of professional suitability.

You should seek independent professional, clinical, legal, or regulatory advice where required.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above, Botox UK shall not be liable for:

  • Indirect or consequential losses.
  • Loss of profit, revenue, business, goodwill, or opportunity.
  • Loss caused by misuse of products.
  • Loss caused by incorrect information provided by you.
  • Loss caused by unlawful or unqualified use of products.
  • Loss caused by failure to follow storage, handling, prescribing, or professional requirements.
  • Website downtime, technical issues, or third-party service failures.

18. Indemnity

You agree to indemnify and hold harmless Botox UK, its owners, employees, suppliers, and partners from any claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your breach of these Terms.
  • Your misuse of the website or products.
  • False or misleading information provided by you.
  • Unlawful resale, supply, administration, or use of products.
  • Failure to comply with applicable laws, regulations, or professional standards.

19. Product Availability

Product availability may change without notice. We do not guarantee continuous stock availability.

We may withdraw, replace, restrict, or discontinue products at any time for commercial, regulatory, safety, supply chain, or compliance reasons.

20. Recalls and Safety Notices

If a manufacturer, regulator, supplier, or Botox UK issues a product recall, safety notice, or urgent update, you must follow all instructions promptly.

You are responsible for keeping accurate records where required and for notifying relevant patients, customers, clinics, or professionals where appropriate.

21. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy.

By using this website, creating an account, submitting an enquiry, or placing an order, you agree that we may collect and process your information for purposes including account verification, order processing, compliance checks, customer support, and legal obligations.

Please read our Privacy Policy for more information.

22. Cookies

This website may use cookies and similar technologies to improve user experience, analyse website traffic, and support website functionality.

For more information, please read our Cookie Policy.

23. Changes to These Terms

We may update these Terms and Conditions at any time.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are published means you accept the updated Terms.

24. Force Majeure

We shall not be liable for delays or failures caused by events outside our reasonable control, including courier disruption, supplier shortages, regulatory action, strikes, cyber incidents, natural disasters, extreme weather, pandemics, war, or government restrictions.

25. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, unless your business requires a different UK jurisdiction.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

26. Contact Us

For questions about these Terms and Conditions, please contact us:

Botox UK
Email: sales@botoxuk.co.uk
Phone: [Insert Phone Number]
Address: London, UK
Website: botoxuk.co.uk