Privacy Policy
Last updated: January 2026
This Privacy Policy explains how Botox UK collects, uses, stores, shares, and protects personal information when you visit or use botoxuk.co.uk, submit an enquiry, create a professional account, place an order, or contact us.
By using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.
1. Who We Are
This website is operated by Botox UK.
Website: botoxuk.co.uk
Business name: Botox UK
Registered address: London UK
Email: sales@botoxuk.co.uk
Telephone: [Insert Phone Number]
For the purpose of UK data protection law, Botox UK is the data controller of the personal information collected through this website.
2. Information We Collect
We may collect the following types of personal information:
Personal Contact Information
- Name
- Email address
- Phone number
- Billing address
- Delivery address
- Business address
Professional Verification Information
Because our website is intended for eligible professionals, clinics, and authorised practitioners, we may collect information such as:
- Clinic or business name
- Professional role or job title
- Registration number, licence number, or professional membership details
- Prescriber status or clinic verification details
- Business documents or supporting verification information
Account Information
If you create an account, we may collect:
- Username or account ID
- Password or encrypted login details
- Account preferences
- Order history
- Enquiry history
- Communication history
Order and Payment Information
When you make a purchase or enquiry, we may collect:
- Products requested or purchased
- Transaction details
- Payment status
- Invoice details
- Delivery information
- Refund or return details
We do not store full card payment details unless specifically stated. Payment information may be processed securely by third-party payment providers.
Website and Technical Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Referring website
- Cookie data
- General location data based on your IP address
Communication Information
When you contact us, we may collect:
- Email messages
- Contact form submissions
- Customer support messages
- Call notes, where applicable
- Feedback or reviews you provide
3. How We Collect Your Information
We collect personal information when you:
- Visit our website
- Complete a contact form
- Create a professional account
- Submit a product enquiry
- Place an order
- Subscribe to updates or marketing communications
- Contact us by email, phone, or live chat
- Interact with our website cookies or analytics tools
We may also receive information from third-party service providers, such as payment processors, delivery providers, verification services, analytics providers, or fraud-prevention tools.
4. Why We Use Your Information
We use your personal information for the following purposes:
To Provide Our Services
We use your information to:
- Respond to enquiries
- Create and manage professional accounts
- Verify eligibility where required
- Process orders
- Arrange delivery
- Provide invoices and receipts
- Manage returns, refunds, or complaints
- Provide customer support
To Verify Professional Eligibility
Because some products and information may be restricted to eligible professionals, we may use your information to check whether you are suitable to access certain services, account areas, product information, or ordering options.
To Improve Our Website
We may use website analytics and technical information to:
- Improve website performance
- Understand visitor behaviour
- Fix errors
- Improve user experience
- Monitor security
- Measure marketing performance
To Communicate With You
We may contact you to:
- Respond to enquiries
- Confirm account or order details
- Provide service updates
- Send important safety, delivery, legal, or account notices
- Send marketing communications where permitted
To Meet Legal and Regulatory Duties
We may use your information to:
- Keep business and accounting records
- Comply with tax obligations
- Meet product safety or recall requirements
- Respond to lawful requests from regulators or authorities
- Prevent fraud, misuse, or unlawful activity
- Protect our legal rights
5. Our Lawful Bases for Processing
Under UK GDPR, organisations must have a lawful basis for processing personal data. The ICO explains that lawful bases may include consent, contract, legal obligation, legitimate interests, and other grounds depending on the purpose.
We may rely on the following lawful bases:
| Purpose | Lawful Basis |
|---|---|
| Responding to enquiries | Legitimate interests or pre-contract steps |
| Creating and managing accounts | Contract or legitimate interests |
| Processing orders and deliveries | Contract |
| Taking payment | Contract |
| Professional verification | Legal obligation, legitimate interests, or contract |
| Sending service updates | Contract or legitimate interests |
| Sending marketing emails | Consent or legitimate interests, where permitted |
| Fraud prevention and website security | Legitimate interests |
| Accounting and tax records | Legal obligation |
| Handling complaints or disputes | Legal obligation or legitimate interests |
| Website analytics | Consent or legitimate interests, depending on the cookie type |
6. Marketing Communications
We may send you marketing emails about our services, professional updates, product availability, or relevant business information if you have consented or where we are otherwise permitted to do so.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
We will still send important non-marketing messages where necessary, such as account updates, order confirmations, safety notices, or legal information.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Remember preferences
- Improve performance
- Analyse website traffic
- Support security
- Measure marketing effectiveness
Some cookies are necessary for the website to work. Others may require your consent.
You can control cookies through your browser settings or through any cookie consent tool displayed on our website.
For more information, please see our Cookie Policy.
8. Who We Share Your Information With
We may share your personal information with trusted third parties where necessary, including:
- Payment processors
- Delivery and courier companies
- IT and website hosting providers
- Email and customer support providers
- Analytics providers
- Professional verification providers
- Accountants, legal advisers, and insurers
- Regulators, law enforcement, or public authorities where required by law
- Suppliers or manufacturers where necessary for fulfilment, safety, or recall purposes
We only share information where necessary and expect third-party providers to protect your information appropriately.
9. International Data Transfers
Some of our service providers may process personal information outside the UK.
Where personal information is transferred internationally, we will take appropriate steps to protect it in line with UK data protection requirements. This may include using approved contractual safeguards or working with providers that offer suitable data protection measures.
10. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy. The ICO states that privacy information should explain retention periods or the criteria used to decide how long information is kept.
Typical retention periods may include:
| Type of Data | Example Retention Period |
|---|---|
| Enquiry records | Up to 24 months after last contact |
| Account information | While your account is active, then for a reasonable period after closure |
| Order and invoice records | Usually up to 6 years for accounting and tax purposes |
| Professional verification records | As long as required for account eligibility, compliance, or audit purposes |
| Marketing consent records | Until consent is withdrawn or no longer required |
| Website analytics data | In accordance with our analytics provider settings |
| Complaint or dispute records | As long as needed to resolve the issue and protect legal rights |
We may keep some information for longer where required by law, regulation, product safety obligations, legal claims, fraud prevention, or legitimate business records.
11. How We Protect Your Information
We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include:
- Secure website hosting
- Password protection
- Restricted account access
- Encryption where appropriate
- Secure payment processing
- Staff confidentiality procedures
- Regular system monitoring
- Data access controls
However, no online system is completely secure, and we cannot guarantee absolute security.
12. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict how we use your information
- Object to certain types of processing
- Request data portability
- Withdraw consent where processing is based on consent
- Complain to the Information Commissioner’s Office
The ICO states that privacy notices should tell people about their rights, including access, rectification, erasure, restriction, objection, portability, and withdrawal of consent where relevant.
To exercise your rights, please contact us using the details below.
We may need to verify your identity before responding to your request.
13. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office if you believe your data protection rights have been breached.
14. Children’s Privacy
Our website and services are intended for adults and professional users. We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child without appropriate consent or lawful basis, we will take steps to delete it.
15. Professional and Medical Information
Our website is intended for professional and business use. We may collect professional verification information to assess eligibility for restricted account access or professional supply enquiries.
We do not intend to collect patient medical records through this website. You should not submit patient-identifiable medical information unless we have specifically requested it and there is a lawful reason to provide it.
16. Third-Party Links
Our website may contain links to third-party websites, regulators, professional bodies, payment providers, delivery services, or external resources.
We are not responsible for the privacy practices, content, or security of third-party websites. You should read their privacy policies before providing personal information to them.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last updated” date. Continued use of our website after changes are published means you accept the updated Privacy Policy.
18. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Botox UK
Email: sales@botoxuk.co.uk
Phone: [Insert Phone Number]
Address: London, UK
Website: botoxuk.co.uk